Shipping policy

Shipping Policy

Last Updated: Feb 17, 2026

At EleganceBrew, we take pride in delivering your coffee, tea, and accessories quickly, safely, and efficiently. Please review our shipping policy below.

1. Shipping Locations

We currently ship within:

🇺🇸 United States

At this time, we do not offer international shipping.

2. Free Shipping Within the United States

We proudly offer:

✨ Free Standard Shipping on all U.S. orders

No minimum purchase required.

There are no hidden shipping fees at checkout.

3. Order Processing Time

All orders are processed within:

1–3 business days (Monday–Friday, excluding holidays).

Please note:

  • Orders placed on weekends or holidays will begin processing the next business day.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Once your order ships, you will receive a confirmation email with tracking information.

4. Estimated Delivery Times

After your order has been processed and shipped:

  • Standard U.S. Delivery: 3–7 business days

Total estimated delivery time:
4–10 business days from order date

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • High-volume shipping periods

5. Order Tracking

As soon as your order ships, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to monitor your package in real time

Please allow up to 24 hours for tracking information to update.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

EleganceBrew is not responsible for:

  • Incorrect addresses

  • Missing apartment or suite numbers

  • Failed delivery attempts due to incorrect details

If a package is returned to us due to an address issue, the customer may be responsible for reshipping fees.

7. Lost or Delayed Packages

If your tracking shows delivered but you have not received your package:

  1. Please check with household members or neighbors.

  2. Contact your local carrier.

  3. If still unresolved, email us at info@elegancebrew.com within 3 days.

While we are not responsible for carrier delays, we will assist in resolving delivery issues where possible.

8. Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the packaging and product

  • Include your order number

We will review the issue and provide a suitable resolution, which may include a replacement or store credit.

9. Shipping Carriers

We ship through trusted U.S. carriers to ensure reliable delivery. Carrier selection may vary based on destination and availability.

10. Questions?

If you have any questions about your shipment, please contact us at:

📧 info@elegancebrew.com

We are here to ensure your EleganceBrew experience is smooth and enjoyable from checkout to delivery.